SOLUTION 
Shared inboxes are where urgency goes to die. Important messages get buried, response times slip, and the wrong person picks up the wrong email. Inbox Triage & Reply Automation monitors your shared inboxes, classifies every incoming message by intent and urgency, generates a reply, and routes it to the right person — so nothing gets missed and response times drop dramatically.
- Intent Classification: Reads every incoming message and categorizes it by type — inquiry, complaint, request, escalation, or general correspondence.
- Urgency Scoring: Prioritizes messages based on sentiment, content, and sender context so high-impact messages surface immediately.
- Reply Generation: Produces contextually accurate replies using your knowledge base, past responses, and tone guidelines.
- Smart Routing: Assigns messages to the right team member or queue based on category, client relationship, and workload.
- Zero Missed Messages: Every incoming email is seen, classified, and acted on — regardless of inbox volume.
- Response Times Reduced: Clients receive replies in minutes instead of hours or days.
- Staff Focus Restored: Your team stops triaging inboxes and starts handling only the messages that genuinely need their attention.
- Consistent Voice: Every reply reflects your firm's tone and standards — not whoever happened to pick it up.
Estimated implementation: 2-3 weeks
Zero Missed Messages: Every incoming email is seen, classified, and acted on — regardless of inbox volume.