Role Project Management
Overview
Zia Agents is a suite of self-sufficient, super-smart bots powered by artificial intelligence to deliver human experiences. It aims to simplify and amplify the work done across the world's largest suite of business apps.
Key Features:
- Autonomous task handling without human intervention
- Customizable agents from the Marketplace or build from scratch
- Integration with Zoho's suite of business apps
- Security and compliance with organizational policies
- Ability to train agents with specific rules and knowledge
- Supervision and improvisation capabilities
Use Cases:
- Automating sales processes in CRM
- Enhancing customer support with Zoho Desk
- Streamlining marketing campaigns
- Managing human resources with Zoho People
- Improving data management with Zoho Sheet
- Developing custom applications with Zoho Creator
Benefits:
- Increased efficiency and productivity
- Reduction in manual, repetitive tasks
- More time for strategic and creative work
- Enhanced customer satisfaction
- Peace of mind with secure and compliant operations
- Flexibility to adapt to unique business needs
Capabilities
- Builds cross-functional AI agents using Zoho's platform
- Integrates with Zoho CRM for customer relationship management
- Automates tasks in Zoho Desk for customer support
- Creates custom agents in Zoho Studio with defined rules and tools
- Supports integration with Google Workspace
- Supports integration with Microsoft 365
- Configures agent capabilities with organizational policies
- Trains agents with specific knowledge and access controls