Role Sales
Overview
Xurrent Sera AI is a comprehensive AI solution for modern enterprises. It aims to enhance IT operations by automating workflows and providing 24/7 virtual support.
Key Features:
- AI-powered automation for instant service request resolution
- Always-on virtual support for continuous assistance
- Scalable knowledge base with real-time updates
- Low-code tools for easy customization
- Multi-tenant SaaS model for maintenance-free operation
- Integration capabilities with any API
Use Cases:
- IT Service Management with sub-350ms response times
- IT Operations Management for seamless, proactive systems
- Managed Service Provider streamlining for increased revenue
- Enterprise Service Management for unified operations
- Cross-functional team collaboration without bottlenecks
Benefits:
- Improves productivity by up to 70% with AI automation
- Reduces operational costs and scales effortlessly
- Ensures data security with AWS Bedrock and C5 certification
- Provides full ITIL support and compliance certifications
- Enhances customer satisfaction with faster service delivery
Capabilities
- Classifies and resolves service requests using AI-powered automation
- Handles inquiries and suggests solutions with virtual agents
- Escalates tickets automatically through virtual support
- Creates and updates knowledge base articles using AI
- Automates ITSM workflows to improve productivity
- Integrates with any API for extensibility
- Automates IT operations management responses
- Streamlines client onboarding and service delivery for MSPs
- Unifies operations across IT, HR, Sales, and Finance
- Supports ITIL with full compliance and certifications
- Provides sub-350ms response times for ITSM
- Uses AWS Bedrock for security and encryption