Role Sales
Overview
Vortex Customer Agent is an AI-powered solution designed to boost customer loyalty by identifying at-risk customers and delivering personalized retention strategies. It provides actionable insights to help businesses reduce churn and drive long-term growth.
Key Features:
- Churn Risk Analysis
- Personalised Retention Strategies
- Real-Time Alerts
Use Cases:
- Re-Engaging Inactive Customers
- Loyalty Programme Optimisation
- High-Value Customer Retention
Benefits:
- Reduce customer churn
- Increase customer lifetime value
- Enhance customer engagement
Capabilities
- Analyzes customer behavior to detect churn risks.
- Generates churn likelihood scores for prioritization.
- Recommends targeted offers and discounts tailored to customer preferences.
- Automates email campaigns and personalized messages for re-engagement.
- Provides real-time alerts for high-value customers showing signs of churn.
- Segments customers by behavior, preferences, and value.
- Integrates with Shopify, Adobe Commerce, Magento, and BigCommerce.
- Implements AI-driven customer segmentation and engagement strategies.
- Proactively detects and addresses churn risks throughout the customer lifecycle.
- Employs AI/ML solution to predict at-risk customers.
- Applies 10+ machine learning models to predict risk and uncover retention opportunities.
- Enables proactive retention triggered by AI for every interaction with a predicted high-risk customer.
- Analyzes 200+ risk attributes from structured, unstructured, streaming, and external data.
- Provides customer-level intelligence with dynamic predictions, microsegments, action guidance, and offers.
- Orchestrates omni-channel retention with AI-enabled actions through risk-aware touchpoints.
- Integrates with Google Analytics, GTM, GA4, and AdWords.