Role Designer, Marketing
Overview
Fin is a breakthrough AI bot that combines an AI chatbot, help desk, and proactive support.
Key Features:
- AI-enhanced help desk for maximizing productivity
- AI chatbot that resolves 50% of customer questions instantly
- Proactive support with automated messages to reduce support volume
- Messenger and omnichannel support for delivering support where it works best
- Powerful platform that integrates automation, conversations, tickets, customer data, and reporting
Use Cases:
- Providing instant answers to customer queries
- Automating support processes to reduce workload
- Delivering support across multiple channels efficiently
Benefits:
- Increased productivity through AI-enhanced help desk
- Improved customer satisfaction with instant resolution of queries
- Reduced support volume with proactive automated messages