Role Project Management
Overview
Inkeep is an AI support tool that provides an Assistant for users, Copilot for Support Teams, and Reports on content gaps.
Key Features:
- Assistant for Users
- Copilot for Support Team
- Reports on content gaps
Use Cases:
- Turn closed tickets into new content
- Pinpoint where users get stuck
- Generate answers based on previous tickets
Benefits:
- Help users find what they need across all content sources
- Provides rich citations and stays on topic
- Integrates easily into docs, help center, app, and community
Capabilities
- Automates initial responses to support tickets and live chats.
- Categorizes and routes support tickets to appropriate teams.
- Develops chatbot and copilot experiences using Inkeep's Chat Completion API.
- Provides 24/7 troubleshooting assistance to users.
- Generates draft answers for support teams based on previous tickets, Slack threads, and documentation.
- Summarizes conversation history and suggests actionable next steps for support teams.
- Transforms resolved tickets into FAQs for knowledge base enhancement.
- Identifies content gaps in documentation and product information.
- Integrates AI assistant into various platforms including docs, help center, and apps.
- Embeds AI assistant into Slack or Discord.
- Ingests content from various sources, including documentation, support tickets, and forums.
- Offers advanced search and retrieval capabilities across structured and unstructured sources.
- Provides insights on trending topics to improve documentation.
- Prefills support forms with AI-driven suggestions.
- Manages RAG (Retrieval-Augmented Generation) context for custom AI agents and workflows.
- Monitors and tunes AI responses for accuracy and relevance.
- Provides rich citations to support AI-generated answers.
- Detects when the chatbot cannot find information and turns these gaps into actionable items for documentation or content teams.
- Offers action-based workflows with human oversight to enhance productivity.