Goodcall

Goodcall is an AI phone call service that allows businesses to automate service and sales requests with a concierge-level customer experience on every call. Launch your custom phone AI in just a few minutes without the need for an engineering team.

Key Features:

• Launch your AI phone agent in minutes with no engineering team required
• Automate appointments and focus on growing relationships
• Lead capture that works while you sleep
• Modernize your phone analytics with powerful call analytics

Use Cases:

Automating service and sales requests

Streamlining appointment scheduling

Capturing leads accurately and efficiently

Benefits:

Save time and resources by automating phone calls

Improve customer experience with personalized service

Increase efficiency and productivity with AI-powered analytics

• Automates customer calls with natural language understanding
• Provides 24/7 customer support
• Manages appointments through calendar integrations
• Captures and updates lead information with CRM systems
• Offers personalized service using customizable logic
• Integrates with CRM systems for personalized interactions
• Automates call flows based on customer inputs using conditional logic
• Provides sub-second response times for customer interactions
• Handles customer inquiries and directs them to appropriate scheduling options
• Learns from each interaction to provide better responses over time
• Converts spoken words into text for quick analysis
• Interprets the context and intent behind a caller's request using NLP
• Generates human-like voice responses from text
• Manages scheduling across different time zones
• Sends meeting reminders
• Manages rescheduling and cancellations
• Provides insights into scheduling patterns and efficiency
• Escalates calls to human staff when tasks cannot be automated
• Integrates with various calendar applications to streamline scheduling
• Greets returning customers by name and accesses their history
• Automates routine tasks, reducing workload on human staff
• Provides timely and accurate information
• Reduces customer wait times and increases engagement
• Configures and deploys AI Phone Agents with no coding required
• Transfers calls to specific persons or departments when needed
• Sends self-service links
• Schedules callbacks
• Identifies teachable topics and learns how to respond to them
• Tunes agent capabilities, behavior, logic, and workflows
• Provides a performance dashboard showing automation rate, call duration, and new vs. return caller breakdown
• Offers customizable "operator" workflow that guides the agent on what to do when it can't fulfill a request