Role Sales
Overview
Enjo AI is a support automation platform designed to help enterprises efficiently scale their customer and employee support operations by leveraging enterprise-grade generative AI. It automates high-volume support tasks, improving resolution times and enhancing productivity without compromising service quality.
Key Features:
- Custom AI Agents trainable with company data for accurate and context-aware responses.
- Seamless integration with popular ticketing systems like Jira, Zendesk, and ServiceNow, as well as communication platforms such as Slack and Microsoft Teams.
- Advanced analytics and insights tools to analyze AI agent performance and identify areas for improvement.
Use Cases:
- Support automation at enterprises and small to medium-sized businesses (SMBs) to offload rerouting and segmentation of support queries.
- Enhancing customer service experiences by providing instant responses to common inquiries.
- Improving operational efficiency by automating routine inquiries and minimizing manual intervention.
Benefits:
- Significant reduction in manual effort and costs by automating routine support tasks.
- Faster resolution times, with an average Mean Time to Resolution (MTTR) of under one minute.
- Improved customer satisfaction ratings through timely and personalized support.
Capabilities
- Automates ticket creation and routing
- Executes tasks in apps with natural language
- Empowers agents with real-time, intelligent case support
- Uncovers trends and bottlenecks from historical ticket data
- Synthesizes answers from knowledge sources
- Automates password resets and software access
- Sends tailored alerts and announcements proactively
- Routes requests to request forms using AI
- Understands emotional tones in the request message
- Identifies situations that need human handover
- Suggests answers from knowledge sources
- Rephrases answer drafts to update message tone
- Turns lengthy conversations to concise summaries
- Summarizes conversations into knowledge assets
- Conducts surveys in chat and analyzes the feedback
- Continuously optimizes support performance
- Integrates with Slack, Jira, Microsoft Teams, Salesforce, and ServiceNow
- Automates support for IT, HR, and Customer Service
- Learns from company knowledge base, past conversations, and other knowledge sources