Role Sales
Overview
CoSupport AI is a generative AI-powered customer support platform that automates and enhances customer interactions across various channels.
Key Features:
- Custom AI models tailored to your business
- Omnichannel integration for seamless support
- Non-hallucinating AI guarantee for accurate responses
- Real-time learning and improvement
- Human-in-the-loop option for complex queries
Use Cases:
- Answering product-related questions in e-commerce
- Handling order inquiries and tracking for online retailers
- Resolving transaction issues in financial services
- Providing technical support for SaaS companies
- Automating appointment scheduling in healthcare
Benefits:
- Increased efficiency with up to 90% resolution rates
- Reduced ticket processing times by up to 80%
- 24/7 availability for round-the-clock customer support
- Improved customer satisfaction through accurate and timely responses
- Scalable solution that grows with your business needs
Capabilities
- Automates customer inquiry responses with up to 99% accuracy
- Enhances customer support productivity through AI-driven solutions
- Provides business insights using GenAI power
- Manages product knowledge base, including FAQs and external APIs
- Streamlines customer service operations with quick resolutions
- Customizes AI models to suit specific business needs
- Delivers context-aware responses across 40+ languages
- Integrates with CRM systems like Zendesk and Freshdesk
- Automates pre-sales inquiries and identifies upsell opportunities
- Offers troubleshooting advice for technical support
- Automates appointment scheduling and FAQs for service operations
- Provides secure AI-powered customer service for financial inquiries
- Integrates with communication channels like email, social media, and website chats
- Delivers business insights through Slack and Microsoft Teams
- Triages support requests and provides reply suggestions to human agents
- Automates resolution processes for a portion of support workflows
- Analyzes customer correspondence to improve service quality