Role Sales
Overview
Cielo AI offers a suite of products designed to enhance customer service and support systems, including pre-paid concierge-level phone support and innovative call management solutions.
Key Features:
- Pre-paid access to concierge-level phone support
- CallPass for differentiated access to phone support, reducing unnecessary calls
- FastLane for priority call handling by paying a small fee or subscription
Use Cases:
- Enhancing customer experience through personalized support services
- Offering differentiated support access to prioritize urgent customer needs
- Reducing IT and telecom costs through efficient call management
Benefits:
- Improved customer satisfaction through tailored support experiences
- Increased revenue opportunities from premium support services
- Cost savings by optimizing call handling and reducing unnecessary interactions
Capabilities
- Implements Genesys Cloud Workforce Engagement Management for scheduling and quality management.
- Integrates with Genesys Cloud Virtual Agents and Agent Copilot solution.
- Integrates with Whippy AI for seamless payment experiences.
- Utilizes AI-powered procedures in Guided Workflows (CieloCX).
- Integrates AI into customer service for data analysis (Cielo E-commerce).
- Employs NICE interaction analytics for continuous performance improvement.
- Leverages AI for accurate STT transcription (NICE).
- Monitors operations and customer behaviors in real time (CieloIT).