Role Sales
Overview
Chaindesk AI Chatbot is an AI-powered customer support agent specifically trained on the custom data of the Chaindesk website. It offers detailed, tailored responses based on the site's rich content and resources.
Key Features:
- Instantly Resolve 80% of Support Queries
- Instant Answers from Diverse Sources 24/7
- Trustworthy AI with Built-in Safeguards
- Omnichannel Conversations Across Platforms
- Human Handoff for Important Conversations
- Privacy & Security with Data Encryption
Use Cases:
- Automated Customer Support
- Lead Generation and Data Collection
- Multilingual Support for Global Communication
Benefits:
- Reduce Team's Ticket Volume
- Engage Customers 24/7
- Improve Customer Engagement and Support Availability
Capabilities
- Automates customer support using custom AI chatbots.
- Trains AI chatbots on company data from various sources like Notion, Google Drive, and public URLs.
- Customizes AI agent persona and goals to fit specific brand requirements.
- Deploys AI chatbots to websites and existing tools.
- Monitors conversations across multiple channels.
- Resolves customer inquiries with precise responses using Generative AI models like GPT-4.
- Provides multilingual support to communicate with customers in their native language.
- Collects leads and gathers customer data while delivering personalized experiences.
- Manages customer conversations in one place using a shared inbox.
- Assists in resolving email issues faster through an AI-powered email inbox.
- Builds conversational forms to collect user information.
- Extends agent capabilities with function calling, enabling them to call custom API endpoints.
- Integrates with platforms like WhatsApp, Slack, Telegram, Zendesk, and Zapier.
- Automatically retrains AI chatbots when data is updated.
- Reduces ticket volume by instantly resolving up to 80% of support queries.
- Offers human handoff capability for complex conversations.