Role Marketing, Sales
Overview
GenerativeAgent™ is a fully conversational generative AI voice and chat agent that automates what was previously impossible to automate.
Key Features:
- Purpose-built generative AI for the unique needs of CX
- Agent Augmentation to reduce AHT, improve agent retention, and increase CSAT
- Interaction Intelligence to extract valuable information from interactions for insights
Use Cases:
- Delight customers and save operational budget with generative automation
- Improve agent productivity and retention with real-time AI assistance
- Extract insights from interactions to increase automation and drive customer satisfaction
Benefits:
- Cost-efficient way to deliver excellent customer service at scale
- Transformational results for CX with increased productivity and revenue opportunities
- Improved compliance and customer satisfaction through automation