Arlo

Arlo is a suite of AI agents designed for ServiceNow, created by RapDev to enhance operational workflows and service delivery. It integrates the intelligence of Now Assist with RapDev's ServiceNow expertise to go beyond basic automation, focusing on scaling digital operations efficiently.

Key Features:

• Automates deployment documentation to reduce errors and accelerate release cycles with Arlo for Update Sets.
• Transforms ServiceNow changes into GitHub pull requests for faster, higher-quality deployments with Arlo for Automated Pull Requests.
• Cleans and consolidates Configuration Items (CIs) to maintain CMDB integrity with Arlo for CI Deduplication.

Use Cases:

• Streamlining ServiceNow development by automating code fixes and GitHub PRs.
• Improving incident management through AI-driven prioritization and field recommendations.
• Enhancing IT operations and user onboarding via ServiceNow automation.

Benefits:

• Significant efficiency gains and faster decision-making cycles.
• Improved visibility into operational health with minimal disruption to workflows.
• Reduces administrative backlogs and boosts innovation capacity.

• Associates assets with owners, locations, and lifecycle data within ServiceNow.
• Analyzes change records and logs to provide asset and CI insights.
• Generates knowledge base article drafts from feedback and incidents.
• Reviews existing knowledge base content, identifying gaps and outdated information.
• Classifies incidents based on threat severity.
• Prioritizes incidents based on threat severity.
• Surfaces high-impact vulnerabilities within ServiceNow.
• Scans configuration items for duplicates and dirty data.
• Identifies configuration item redundancies.
• Suggests configuration item merges and cleanups.
• Reviews ServiceNow update sets before deployment.
• Generates descriptions for XML update records.
• Integrates with Now Assist to enhance accuracy and consistency of update sets.
• Provides direct links to XML updates for easy navigation.
• Identifies issues within update sets and logs resolution steps.
• Auto-generates structured documentation of incident resolutions in real-time.
• Detects inconsistencies in priority settings and surfaces potential service risks.
• Evaluates business risk beyond standard priority levels to highlight critical threats.
• Identifies records based on shared details like configuration items and business services to accelerate root cause analysis.
• Unlocks actionable recommendations directly within technicians' workflows.
• Reduces response time by uncovering hidden risks and guiding remediation.