Role Marketing, Sales
Overview
Afiniti is a CX AI tool that optimizes customer interactions to deliver better outcomes and increase enterprise profitability.
Key Features:
- Real-time AI engine for optimizing customer outcomes
- Responsible AI design principles
- Empathy-driven AI Pairing for better outcomes
Use Cases:
- Increasing customer lifetime value and sales in telecommunications and media
- Retaining more customers and improving profitability in financial services
- Reducing claims costs and improving patient outcomes in healthcare
Benefits:
- Measurably better business outcomes
- Improved customer satisfaction and loyalty
- Increased revenue and profitability