Role Sales
Overview
Ada automates seamless customer service with an AI agent that scales confidently and delivers exceptional experiences across channels.
Key Features:
- Ada Reasoning Engine™ for advanced problem-solving with safety checks and LLM capabilities
- Multi-channel support across messaging, voice, and email in 50+ languages
- Integration-friendly platform ensuring compliance, security, and reliability
Use Cases:
- Automating customer support to resolve 70% of inquiries
- Boosting customer retention for SaaS companies with personalized resolutions
- Enhancing e-commerce customer interactions with instant responses
Benefits:
- Deliver seamless, 24/7 support with personalized interactions
- Achieve up to 8X cost savings compared to human agents
- Handle millions of interactions effortlessly with scalable infrastructure
Capabilities
- Resolves customer service inquiries, automating up to 83% of interactions.
- Provides multilingual support in over 50 languages.
- Integrates with existing customer experience software and tech stacks.
- Personalizes AI agent responses based on customer segments, geography, and channel.
- Authenticates users to enable personalized interactions.
- Proactively engages customers based on website behavior or account issues.
- Redacts Personally Identifiable Information (PII) to protect customer data.
- Adheres to company processes by following step-by-step instructions for complex inquiries.
- Upskills AI Agents using AI coaching and management tools.
- Connects to knowledge bases to expand its understanding of the company and brand.
- Automates complex back-and-forth conversations with customers via email.
- Provides insights into automated conversations to identify areas for improvement.
- Tests and refines performance using simulated conversations.
- Integrates with Zendesk to connect knowledge base content and transfer customers to human agents.
- Uses a reasoning engine to understand and isolate customer issues and gather knowledge from diverse sources.
- Follows specific rules and resolves complex inquiries with step-by-step guidance.